FAQ's

FAQs - Copper Crimp Gear

Welcome to Copper Crimp Gear! We’ve compiled a list of frequently asked questions to help you with your shopping experience. If you have any other questions, feel free to contact us.

Orders and Shipping

1. How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

2. How long does shipping take?
Shipping times may vary depending on your location and the specific product. On average, delivery takes between 3-10 business days. Please note that some items may ship separately.

3. How much does shipping cost?
Shipping costs depend on the item and your location. You’ll see the shipping costs at checkout before you complete your order.

4. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package online.

5. What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated time frame, please contact us with your order number, and we will assist you in tracking down your package.

Payments and Refunds

1. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal.

2. Is my payment information secure?
Yes, we use secure payment gateways and SSL encryption to ensure that your payment information is protected.

3. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us within 12 hours as soon as possible. We can only make changes if the order hasn’t been processed by our suppliers.

4. What is your refund policy?
We offer a 30-day refund policy on eligible items. If you’re not satisfied with your purchase, please contact us within 30 days of receiving your order for a return or exchange. The item must be unused and in its original packaging.

5. What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with photos of the item and your order number. We will arrange a replacement or refund as quickly as possible.

Products and Availability

1. Do you offer warranties on your products?
Many of our products come with a manufacturer’s warranty. Please refer to the product description for specific warranty information.

2. Are all products in stock?
Our suppliers strive to keep all items in stock, but availability can vary. If an item is out of stock, it will be indicated on the product page. You can sign up for notifications to be alerted when it’s back in stock.

3. Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact us for more information on bulk pricing.